CRM Sales - sales force automation

From marketing to sales to customer support and service, you get optimal results from customer interactions that build customer satisfaction and improve performance across your sales team.

Benefits

With real time collaboration, you can extend your capabilities across sales channels and empower your sales personnel, teams and partners to better convert leads and opportunities, generate higher sales revenues and improve customer services and maintenance.

Cyscom CRM Sales allows you to

• Access unified, accurate and timely information

• Collaborate with a single view of employees, partners and customers
• Improve sales performance through collaboration
• Drive buying decisions and generate more sales revenues
• Deliver superior service to increase both customer satisfaction and revenues
• Run an effective sales network to increase profits

• Deploy ‘just in-time’ business intelligence across your organization

Key features overview

Data management

• Product and price list imports

• Contact and account data imports, synchronized from multiple sources

• Integration with MS Office system applications (Outlook, Word, SharePoint)

Product/Service catalog

• User defined catalog categories and hierarchy (taxonomy)

• Up to 5 price categories per SKU

• Multiple currency and exchange rate settings

• Availability of unique product and service item related properties

• Related record links: products to products or services or vice-versa for up-selling and cross-selling marketing activities

• Rich, pre-built content library for case studies, technical specifications, defects/returns etc.

Account/Contact management

• Complete online account data repository and related customer information

• Unified, 360° view of account information including organizational structure, contact relationships, business information and news, assigned partners, teams and sales personnel

• Account sales metrics and intelligence for personnel to utilize on customer sales calls

• Assign up to 2 price lists for any account (e.g. 1 standard and 1 special price list)

Dashboards

• Personalized dashboard for 'My Tasks', 'My Leads', 'Open Opportunities' and more plus performance statistics

• Reminders list of 'Overdue Tasks', 'Leads to Qualify', 'Opportunities to Close' and more

• List of active records sorted by relative importance (e.g. overdue tasks) for immediate action

 Sales

• Lead assignment, tracking and statistics

• Lead qualification and conversion

• Opportunity management for a single place to update deal information, track opportunity milestones and record all related interactions

• Easily analyze sales pipeline to identify and eliminate any bottlenecks in the sales cycle

• Track product-level information on each sales opportunity, including quantity, standard price and quoted price.

• Activity management across sales cycle to assign tasks and coordinate and events with personnel, teams and partners

• Activity and event alerts and notifications

• Team and Partner sales role assignment

• User defined territories and hierarchy

• Personal, Team and Partner Quotas, with sales performance statistics

Marketing

• Targeted offers via product/service up-sell and cross-sell opportunities

• Special price lists and offers management

• Marketing library to prepare presentations and proposals

Content and Records management

• Content visibility and security across CRM objects

• Rich content repository linked to objects: documents, emails, digital files and content, web sites and news feeds, blogs, wikis

• Work flow tied to role based document approval

• Document review, revision and approval tracking, user check-in & check out

Business intelligence

• Quotas, Forecasts

• Accurately analyzing sales and operational performance