Content and Knowledge Management

Light weight, unbelievably easy to use and capable of handling both structured and unstructured data, it enables gathering of collective intelligence and social collaboration.

Cyscom’s smart content collaboration helps people innovate by tapping into new sources of information and knowledge and directing them at everyday business challenges.

Benefits

The Cyscom content collaboration application does away the mess of folders to deal with and the inflexible hierarchy to contend with by automatically recommending users how to classify and index all of the content, making it easy to find later.

With just a few clicks, you can upload the content to line of business applications and workspaces from which you can collaborate within your company and with partners, suppliers and customers.

Key features overview

Manage content

• Author and publish content: design quickly and easily your own authoring/editing forms or templates using MS Office and integrated with workflows and permissions system
• Integrate data sources and content: aggregate structured, semi-structured and un-structured data from disparate sources
• Automatic classification and indexing: capture content via metadata tagging in order to link documents and information to business processes. In a customer support case, for example, a customer email requesting support is tagged for references on the ‘Account’ name, ‘Contact’ name, ‘Case’ ID, ‘Product’ description or ID, ‘Case owner’ name etc
• Centrally store, manage, and access documents across the enterprise
• Control documents through detailed, extensible policy management: define customized document management policies to control access rights, specify retention period
• Automate business activities: take advantage of workflows to automate and gain more visibility into common business activities such as document review and approval, issue tracking, and signature

Manage processes

• Define and model all kinds of processes consistently across multiple organizations and applications
• Execute, monitor, manage rules: assign process tasks to users or groups of individuals to act at the right time

Improve business insight

• Quickly connect people with information: access a unified content repository and information directly from Office applications and within documents

Search and retrieve

• Search and discovery on information based relationships: eliminate information silos, share knowledge and collaborate more easily by searching for content in context to your business processes

Enable collaboration via online workspaces

• Internal: amongst employees to improve communication, efficiency and capture knowledge
• External: amongst customers and partners to increase revenues and loyalty while reducing sales and customer support costs
• Internal/external: to connect employees, customers, partners and resources based on people’s relationship types such as skills, experience, achievements, business unit, reporting structure, work by geography and more

Consolidate organizational knowledge

• Create an organizational knowledgebase: as content is accurately linked and associated to business objects, a rich and powerful knowledgebase is self-created and automatically maintained.